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CSA Valid Exam Papers - CSA Flexible Testing Engine

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To prepare for the exam, individuals can take ServiceNow's official training courses or use other resources such as study guides and practice exams. CSA Exam is delivered online and consists of 60 multiple-choice questions. Candidates have 90 minutes to complete the exam and must achieve a passing score of 70% or higher.

ServiceNow Certified System Administrator Sample Questions (Q114-Q119):

NEW QUESTION # 114
What component of the ServiceNow infrastructure defines every table and fieldin the system?

A. Field Map
B. Dictionary
C. Table Class Manager
D. Schema
E. Data Atlas

Answer: B

Explanation:
In ServiceNow, theDictionaryis the component that definesevery table and fieldin the system.
Itstores metadataabout every table and field.
It contains details likedata type, field properties, default values, and relationships.
It is managed through thesys_dictionarytable.
If you navigate toSystem Definition > Dictionary, you can view and edit field properties for any table.
The Dictionary defineswhether a field is mandatory, read-only, or referenceable.
A: Data Atlas- Not a valid ServiceNow concept.
B: Table Class Manager- Managestable extensions and inheritance, but does not define individual fields.
C: Schema- Refers to theoverall structure of a database, but in ServiceNow, theDictionarymanages table and field definitions.
E: Field Map- Used fordata imports and transformations, not for defining tables and fields system-wide.
ServiceNow Dictionary Overview
ServiceNow CSA Training Module:"Understanding Tables and Fields"
What is the Dictionary in ServiceNow?Example:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

NEW QUESTION # 115
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role What type of rules (s) would you use to implement this requirement?

A. Field Limiter
B. UI Design
C. UI Policy
D. Dictionary Design
E. Form Constraint

Answer: C

Explanation:
#UI Policiesare the best way to implement dynamic form behavior such asmaking fields mandatory, hiding
/showing fields, and setting values based on conditions.
Making "Resolution Code" mandatory when "State" is changed to "Resolved" This requires aUI Policythat:
Condition:State = Resolved
Action:Set "Resolution Code" field toMandatory = True
Hiding the "Major Incident" checkbox unless the logged-in user has the "Major Incident Manager" role This requires anotherUI Policythat:
Condition:User does NOT have the rolemajor_incident_manager
Action:Hide the field
Option A (Dictionary Design)
The dictionary defines the structure of fields butdoes not control dynamic form behaviorlike field visibility or conditions.
Option B (Field Limiter)
There is no such feature called "Field Limiter" in ServiceNow.
Option D (UI Design)
"UI Design" is not a recognized concept in ServiceNow.UI Policiesare used for form behavior changes.
Option E (Form Constraint)
There is no "Form Constraint" feature in ServiceNow; ACLs and UI Policies control field behavior instead.
Reference:ServiceNow UI Policy Documentation (Platform Configuration)

NEW QUESTION # 116
What is the best practice related to using the Default Update Set for moving customizations between instances?

A. Submit Default update set to application repository
B. Keep Default update set to maximum of 20 records, for troubleshooting purposes
C. Merge Default update sets before moving between instances
D. You should not use the Default Update sets for moving between instances

Answer: A

NEW QUESTION # 117
Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

A. Can Access
B. Accessible to
C. Can Read
D. Access List

Answer: A

Explanation:
In ServiceNowKnowledge Management, access to knowledge articles is controlled through access settings in theKnowledge Baserecord. The"Can Read"tab is used to specify which users, groups, or roles canview knowledge articlesin a particular Knowledge Base.
#Why "Can Read"?
TheCan Readlist defines theusers, groups, or roles that can access and view articlesin a specific Knowledge Base.
This ensures thatsensitive or restricted knowledge is only available to authorized users.
If no restrictions are set in theCan Readtab, the knowledge base ispublicly accessibleto all users.
#Steps to Configure "Can Read" Permissions:
Navigate toKnowledge Management > Knowledge Bases.
Open a specificKnowledge Base record.
Go to theCan Readtab.
Add the users, groups, or roles that should be able to read the articles.
Save the record.
#Incorrect Options Explained:
A). Access List- No such tab exists in Knowledge Management.
B). Can Access- Incorrect name; the correct tab isCan Read.
C). Accessible to- Does not exist in the Knowledge Base settings.
#Reference:
ServiceNow Knowledge Management User Roles
Managing Knowledge Base Access

NEW QUESTION # 118
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers

A. CRUD
B. Conditional Expressions
C. Script that sets the answer variable to true or false
D. Roles
E. Groups

Answer: B,C,D

Explanation:
InServiceNow Access Control Definitions, permissions for a table can be set usingAccess Control Rules (ACLs), which define who cancreate, read, update, and delete (CRUD)records. Permissions can be applied using:
Roles
Roles(sys_user_role) control access by grouping users with similar permissions.
Example: An ACL rule can specify that only users with theitilrole can view incidents.
Script that sets the answer variable to true or false
Customscripts(written in ACL conditions) determine access dynamically.
Example: A script may check if the logged-in user is therecord's assigned userbefore granting permission.
Conditional Expressions
Conditional expressions allowrule-based accesswithout scripting.
Example: A condition like"Assigned to is the current user"can be used to restrict access.
A: Groups
Access Control Rules are applied based onroles, not groups. While roles can be assigned to groups, ACLs do not directly use groups.
B: CRUD
CRUD (Create, Read, Update, Delete) isnot a method of setting permissionsbut rather theactionsthat ACLs control.
Reference:ServiceNow CSA Documentation - Access Control Rules & ACL Conditions ServiceNow Official Documentation - Defining Table-Level Security(https://docs.servicenow.com) Final answer: C, D, E (Roles, Script that sets answer variable, Conditional Expressions)

NEW QUESTION # 119
......

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